Terms of Service

‍Effective Date: April 13, 2026

Welcome to Generoso Group ("we," "our," or "us"). By accessing or using our website, services, or communication channels — including SMS text messages — you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read them carefully.

1. Overview

Generoso Group provides leadership development, communication training, customer service training, de-escalation and conflict resolution training, educator professional development, and social-emotional learning (SEL) programs for businesses and schools. These Terms govern your use of our website (https://generosogroup.com) and any services, consultations, or communications provided by us.

By using our services, you agree to these Terms and our Privacy Policy.

2. Eligibility

You must be at least 18 years old to use our services. By engaging with our website or programs, you represent that you meet this age requirement and have the authority to enter into this agreement.

3. Services

Generoso Group offers:

  • Leadership training and development programs
  • Customer service training and consulting
  • De-escalation and conflict resolution workshops
  • Educator professional development
  • Social-emotional learning (SEL) programs for K-12 schools
  • Free consultations for prospective clients

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

4. SMS Communications and Consent

By providing your phone number through our website, forms, or in person and opting in to receive text messages, you expressly consent to receive SMS and MMS communications from Generoso Group.

Types of Messages

You may receive the following types of text messages:

  • Transactional messages: Appointment confirmations, reminders, scheduling changes, and service-related notifications
  • Marketing messages: Promotions, training program announcements, event invitations, tips, and educational content (only with your opt-in consent)

A2P Compliance Disclosures

  • Consent is not required for purchase. You do not need to agree to receive SMS messages as a condition of purchasing any goods or services from Generoso Group.
  • Message frequency: Message frequency varies depending on your interactions with us and the types of messages you have opted in to receive.
  • Message and data rates may apply according to your wireless carrier plan.
  • Opt-out: You may cancel SMS messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation that you have been unsubscribed. After opting out, you will no longer receive marketing messages from us.
  • Help: For help or questions about our messaging program, reply HELP to any message or contact us at info@generosogroup.com or (201) 895-7488.
  • Supported carriers: Major U.S. carriers are supported including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.
  • No sharing: We will not sell, rent, or share your phone number or opt-in consent with any third party for their marketing purposes. Your information will only be shared with our SMS service provider (LeadHike, powered by GoHighLevel) for the purpose of delivering messages on our behalf.

Opt-In Confirmation

When you opt in to receive SMS messages from Generoso Group, you will receive an initial confirmation message. If you did not intend to opt in, reply STOP to that message to immediately unsubscribe.

5. User Conduct

When using our website or services, you agree not to:

  • Provide false or misleading information
  • Use our services for any unlawful purpose
  • Interfere with or disrupt the operation of our website
  • Reproduce, distribute, or create derivative works from our content without written permission

6. Payment and Cancellations

All service fees are due as agreed upon in your specific service agreement or invoice. Cancellations or reschedules must comply with the terms outlined in your signed engagement agreement. If no separate agreement exists, please contact us at least 48 hours in advance to reschedule.

7. Intellectual Property

All content, materials, and resources provided on our website or during programs — including text, graphics, videos, training materials, and curricula — are owned by Generoso Group or its licensors and are protected by applicable intellectual property laws. You may not copy, distribute, modify, or use such materials without prior written consent.

8. Disclaimer of Warranties

Our programs and resources are designed for professional development and educational purposes only. We provide our services "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee specific performance outcomes, business results, or career advancement.

9. Limitation of Liability

To the fullest extent permitted by law, Generoso Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability for any claim shall not exceed the amount you paid for the applicable service.

10. Indemnification

You agree to indemnify and hold harmless Generoso Group, its owners, employees, and contractors from any claims, damages, losses, or expenses arising from your violation of these Terms or your use of our services.

11. Privacy

Your use of our services is subject to our Privacy Policy, which describes how we collect, use, protect, and share your personal information, including information collected through SMS messaging.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Bergen County, New Jersey.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Updates to These Terms

We may update these Terms periodically. Any changes will be reflected on this page with a revised effective date. Continued use of our services after such changes constitutes acceptance of the updated Terms.

15. Contact Information

Generoso Group
177 Parkway, Maywood, NJ 07607
Phone: (201) 895-7488
Email: info@generosogroup.com
Website: https://generosogroup.com